Virgin Media Community

[matot78]

Joined Virgin Media in Feb 1st 2019. Selected reward - £75 retail voucher amazon. Its 3 months now, and still there is no Voucher. 

I blame myself to chosen Virgin media. 

Poor customer service

[matot78]

I blame myself to chosen Virgin media. 

Poor customer service

[Kippies · Accepted solution]

Assuming you mean Feb 2020....

Wait for staff to pick it up, AFAIK its an outside company deal with the rewards so it may take a bit to query with them ATM.

[Z92 · Accepted solution]

If it's Feb 2020 they usually say it gets dispatched 2 - 3 months after the service has started... 

[matot78]

Yes it is 2nd Feb 2020. 5 months now. No reward voucher, no money sent to TopCashback. TopCashback confirmed reward but Virgin haven't pay them yet. 

[Gareth_L]

Hi matot78

This would need to be dealt with by the Site you signed up with 

Its not a cop out answer from us 

As this is promised by a 3rd party company the you would need them to chase this and provide the Voucher 

You can also check your junk and spam folders

Gareth_L

[matot78]

I have signed up with virgin on virgin Site and £75 amazon voucher was offered on Virgin Site.

I just used TopCashback page to track order and get also cashback offered by TopCashback.

This just shows how Virgin lying even to partners to get customers for them and then just pissing on them.

Message from TopCashback received 18 hours ago:

Hi Martin,

I hope you're keeping well!

Thank you for getting in touch regarding your Virgin Media transaction.

I've had a look into this for you and I can see the Confirmed cashback, I'm sorry for the delay with this we're currently waiting for the funds to be released.

The Estimated Payable Speed is based on the average time taken for previous transactions to become Payable, please be aware these are estimates and can sometimes take longer.

I can assure you we are chasing this and as soon as we receive the funds this will be reflected on your account.

Thank you for your continued patience, can we kindly ask that you bear with us on this.

Best wishes and take care,

Lucy

[Gareth_L]

Have you checked your junk and spam folders as well to see if it has been sent there by mistake 

Gareth_L

[matot78]

Yes checked, nothing there from Virgin, just bills.

[Chris_W1]

HI matot78, can you confirm if you have received any conformation regarding  the voucher, is it displayed on any paperwork? - Chris 

[matot78]

So finally answer from Virgin Team

Complaint Reference: COM104085881

 We would like to inform you that after investigation we have found that Eden Red have sent the voucher out on the 21st February without any issue to the registered email address, the email wasn’t bounced back. As per T&C’s from Eden Red, if customers do not redeem the vouchers within 90 days of them being sent they are revoked.

·         The voucher expired on the 21st May therefore, you will no longer be able to redeem the voucher. For any further queries you may connect with our customer service by texting them on the number mentioned below.

Lies, lies, lies

I have never received any email from Eden Red 

Virgin is crap, be aware of any offers from Virgin offering voucher when you sing contract with them. You will never get it, and at the end end you will get message: We sent voucher 4 months ago but it was not redeem within 90 days. What a joke!!!