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No returns box sent out to return V6 box

Scott0001
Joining in

on ‎27-10-2022 21:32

I cancelled my TV package (kept the internet) and was told I would be sent a returns box to return my V6 box and nothing has been sent out (was cancelled nearly 2 months ago).

I've never had an email or anything to say I need to return it. Am I safe to just bin it?

I'm definitely not calling as it's bad enough waiting ages on hold!

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newapollo
Very Insightful Person
Very Insightful Person

‎28-10-2022 16:47 - edited ‎28-10-2022 16:48

Hi @Scott0001 

Which TV set top box do you have? (I realise you said V6, but just to be sure)

https://www.virginmedia.com/care/tv-fault/which-tv-box 

If it's the older TIVO then it doesn't need returning.

The following link shows the items that need returning and there is also a link on that page to request returns packaging.

https://www.virginmedia.com/help/return-or-recycle-equipment 

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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