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No returns box sent out to return V6 box

Joining in

I cancelled my TV package (kept the internet) and was told I would be sent a returns box to return my V6 box and nothing has been sent out (was cancelled nearly 2 months ago).

I've never had an email or anything to say I need to return it. Am I safe to just bin it?

I'm definitely not calling as it's bad enough waiting ages on hold!


Very Insightful Person
Very Insightful Person

Hi @Scott0001 

Which TV set top box do you have? (I realise you said V6, but just to be sure) 

If it's the older TIVO then it doesn't need returning.

The following link shows the items that need returning and there is also a link on that page to request returns packaging. 


I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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