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RVerspoor
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No plug in for easy install cable

I have moved from sky to virgin recently.

I was told I could use the easy install (no technician required) to set up our router.

I had assumed it would go through the same cable as our sky broadband did.  But the cable is different. 

Do I need a technician to come and install a connection point? 

If so, this is extremely unhelpful, as I was told me this wouldn't be necessary. My partner also needs internet for working in the house.

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RVerspoor
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Re: No plug in for easy install cable

 

This is the plug in we previously used for our sky broadband.

IMG_3194.jpg

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LittleMick73
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Re: No plug in for easy install cable

Hi you will need an engineer to install, virgin and sky have different types of cables. Regards Micky 

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Paulina_Z
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Re: No plug in for easy install cable

Hi @RVerspoor

Welcome to our Community Forums! Thank you for your post and I'm very sorry to hear that you're having some issues with your QuickStart Install! I understand that this can be frustrating and I apologise for the inconvenience that this may have caused.

I'll be more than happy to look into this further for you and arrange for a technician appointment for you to have this issue resolved. I will send you a Private Message to confirm a few details, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you

Paulina_Z
Forum Team



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