No order/contract confirmation email

[ciargk]

Hi there,

I placed an order for WiFi package on Tues 21/11 and chose the delivery date of 24/11 (today). I received the ‘pre-contract’ documents and the ‘order summary’ but I have yet to have my order/delivery confirmed, or receive any contract details or account number.

can someone help with this?

thank you,

Ciaran 

[Beth_G]

Hi Ciaran

Thanks for your post! Sorry to hear you've not heard back regarding your new. 

Just to confirm, are you a new customer or an existing customer that's signed up for new services?

If new, do any of your documents state that you'll need to do anything or wait x amount of time for an update?

Let us know,