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No news after booking an appointment


On the 19th January, I subscribed to a Virgin Media contract for broadband and booked an installation date (13th February). The day after, I received an email from the Web Team, asking me for some information about the landlord of my place. I sent them all the requested information on 27th January. On the agreed day of the installation, nobody came and when I called them, they told me that they had not received the info that I had actually sent, and that they would come back to me this week to set up another date. I tried to call them several times this week, with no success, and I re-emailed them the requested information but I do not receive any answer. At this point, I am not even sure they are receiving my emails... 

It is very annoying as my housemates and I are key workers and can barely afford to spend more time with no Internet connexion, and the fact that they are unreachable by phone and email does not give a great image for a company specialised in telecommunications. 

Since I am not an actual customer yet, I cannot even file a complaint with the appropriate form. 

What should I do? 

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Hello  Many thanks for your post and welcome to the commu...


Many thanks for your post and welcome to the community.

I am happy to assist you with this query.

Please private message me your full address with postcode, also your name and contact should I need to reach you directly.

You may get other private messages from other forum members so please only send your details to me to prevent any confusion.

Thanks in advance


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