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Maxvrr
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No news after booking an appointment

Hello, 

On the 19th January, I subscribed to a Virgin Media contract for broadband and booked an installation date (13th February). The day after, I received an email from the Web Team, asking me for some information about the landlord of my place. I sent them all the requested information on 27th January. On the agreed day of the installation, nobody came and when I called them, they told me that they had not received the info that I had actually sent, and that they would come back to me this week to set up another date. I tried to call them several times this week, with no success, and I re-emailed them the requested information but I do not receive any answer. At this point, I am not even sure they are receiving my emails... 

It is very annoying as my housemates and I are key workers and can barely afford to spend more time with no Internet connexion, and the fact that they are unreachable by phone and email does not give a great image for a company specialised in telecommunications. 

Since I am not an actual customer yet, I cannot even file a complaint with the appropriate form. 

What should I do? 

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Christy_D
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Hello  Many thanks for your post and welcome to the commu...

Hello 

Many thanks for your post and welcome to the community.

I am happy to assist you with this query.

Please private message me your full address with postcode, also your name and contact should I need to reach you directly.

You may get other private messages from other forum members so please only send your details to me to prevent any confusion.

Thanks in advance

Christy


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