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Jess872312
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No longer a Virgin media customer

on ‎07-09-2020 20:07

Just logged into my Virgin media account knowing my modem is turning up tomorrow as Yoldel just sent me a text message to remind me

Now when I log in to my account it says you are no longer a Virgin media customer. 

Why is this ?

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Christy_D
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Re: No longer a Virgin media customer

‎07-09-2020 20:07 - edited ‎07-09-2020 20:08

Hi there

Let me check this for you. 

I'll send over a private message to take a few more details from you.

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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apcyberax
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Re: No longer a Virgin media customer

on ‎07-09-2020 20:08

have you moved house. if so you will have a new account number as its linked to the address.

Did you ask VM to do a move and transfer of your account to the new account

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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