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No isolated plug

Joining in


we just moved into a student property and we were told we didn’t need an engineer to install the wifi box on the phone. But it turns out we haven’t got the isolated wall socket so we can’t connect. What shall we do? Do we need an engineer to come, if so how do we book this? 


Community elder

Do you have a coax cable, rather than a wall box?

We have the cable but no where to plug it in

Apologies, I mean in the student property.

You may have a coax cable, not specifically a wall box labled VM.

The only cable we have in the property is the one sent from VM. Other than that we don’t have one 

Very Insightful Person
Very Insightful Person

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday.  Explain you need a manned install.

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Thanks for your post on our Community Forums @Louiseeparkk, and a very warm welcome to you!

Please follow the advise issues from @Adduxi, and keep us posted with you how you get along.

Anything further, we'll do all can to assist you further.