on 16-03-2023 17:19
I can connect my devices to hub wirelessly but do not have internet
Hub has been restarted and reset but still no internet and service has only been in a week
Can someone help please
Ronnie
on 16-03-2023 17:51
UPDATE: back on line, don’t know how or why but happy days
thanks all
on 16-03-2023 18:01
If a future internet outage persists, check for known local fault on 0800 561 0061 - it is an automated service
on 16-03-2023 18:08
Hi
all checks said service was fine, that’s what I don’t understand but hey ho it’s back on
thanks Ronnie
on 16-03-2023 19:00
The Hub's menus are at http://192.168.0.1 ( password from the sticker on the Hub )
From the "Check Router status" ( this before you enter a password ) we have info on the connection status + Downstream / Upstream stats.
Once we logon the the Hub's menus, the first page has status info showing if the Wireless / Internet / Telephone are operating.
on 16-03-2023 19:11
Yes, seen them and all was ok, but there was no internet, but as of about an hour ago everything was ok
strange but it’s been ok since
Ronnie
on 19-03-2023 10:10
Hi @Ronnie52,
Thank you for your posts and welcome back to our community forums. We're here to help.
I'm very sorry to hear that you had some connection issues recently, but I'm glad that things are now back up and running again for you.
Please do let us know if there's anything more that we can assist you with.
Thanks,