We've had a few dropouts over the last month or two, nothing major, odd hour here and there. Today it has been off for ~4hrs at this point. Have run the test on the service status page which says we need an engineers visit. Have booked one but earliest is next Wednesday! With 2 of us working from home it is going to mean lost earnings if we cant get back online before then. Hoping there is something we can do ourselves in the meantime, but I have no idea what to look for in the router logs!
Ah, didnt know there would be a wait, oops! Just went to copy/paste instead and it seems to have sprung back into life. Will paste below the statuses now that it's working, would be grateful if someone could advise if it's still worth having an engineer come out based on these? I dont want to waste people's time or have unnecessary contacts at the moment, but at the same time I'd like a stable connection!
No other Virgin products, just broadband. Hub 3 in modem mode. Have done all the basics, checked physical connections, restarted, powered off for a period of time etc
Welcome to our Community and thanks so much for your first post - I was sorry to hear that you've been having some issues with your broadband recently. After locating your account I can see that you have since managed to contact us directly and we booked a technician to come and take a closer look for you.
Notes advise that some changes and adjustments were made and a fault splitter was removed that was causing the drop outs and signal level issues - all specifications are now back to where they should be and all is looking tip top from here.
Hope things are still looking grand since the technician visit - if you do need any further help or assistance, you know where we are.