on 16-07-2022 14:53
New customer, connected the hub as instructed, but no internet connection
Also I want to know my account number
on 16-07-2022 15:10
Have you activated the hub? 0800 953 9500
Your account number should be included in your original documentation, and on all emails and contracts you've received. I suggest checking your spam/junk folders in case the emails have been redirected there.
on 16-07-2022 15:43
No, I can't find my account number, all the documents that were emailed to me includes Contract summary sheet number and online order reference
on 16-07-2022 15:50
And calling that number tells me that my account seems to be business account and refere me to another number, that when I call and chose that I have problem with my home broadband refers me to the first number!!!
on 16-07-2022 16:02
Hi magain @Dr_Kh_Shams
Did you sign up for a business account or a residential account?
It's possible that if you've installed the internet in a surgery/business premises that VM have the property listed as a business premise.
on 16-07-2022 16:08
I requested my account on line, I am a new private tenant and I am not sure what was the previous tenant situation with virgin media
on 18-07-2022 20:22
Welcome to our Community Forums and thanks for your post.
I haven't been able to locate your details on our system to look into this. Could you confirm if you managed to get this sorted or still need help?
If so, we will drop you a PM to confirm your info and take it from there 🙂
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