No internet - DS SCANNING error

[mark_ck]

Got FTTP broadband installed yesterday, worked fine for about 8 hours, then at 2am overnight it stopped working. Called helpdesk this morning, unable to help. The router just says DS SCANNING and won't allow a connection to the internet.

So far, not a good experience, and no working internet.

[BartekP]

Remember about 14 days cooling off period. 

[Client62]

Check for a service local fault on 0800 561 0061

[mark_ck]

Checked for local faults on that line, says all is good. Rebooted router, reset router etc, always comes back with the same DS Scanning error.

[Adduxi]

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@mark_ck wrote:

Got FTTP broadband installed yesterday, worked fine for about 8 hours, then at 2am overnight it stopped working. Called helpdesk this morning, unable to help.<snip>

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So, VM CS are unable to assist when your Broadband is not working??  What exactly did they say?  They should have at least booked a technician to visit your property to check the installation.

[mark_ck]

They said someone from a more technical help desk would call me in about an hour. That was about 7 hours ago. Still waiting, still no internet.

[Adduxi]

Don’t hold your breath on a return phone call…..  

Either ring CS back and complain or wait here a day or two for a VM Mod to pick this up. 

[mark_ck]

Still waiting for your call Virgin Media. Still no internet.

[Client62]

Have you called Customer Services and logged the fault ?

[mark_ck]

Yep - they said another technician would call me back within an hour. That was Friday morning.