I have moved into a new house and got VM to deliver broadband as they said I could use quick start because someone had had VM at the house before me.
I got in and there's no internal wall socket, but on the outside of the house is the brown external box. I can't see where, if at all, a wire goes into the house. I think I need an engineer out but I can't for the life of me find where to book one, and I've been on hold for hours!
are there any wire coming out of the brown box - there should be one entering it grom the ground - thats the connection to the cabinet - follow any others - if there are non they may have drilled the wall to pass the entry cable behind the brown box - worth removing the cover and seeing whats inside
I took the cover off and it looks like the wires have been cut, presumably by another service provider! I've had the double wire that goes in there plugged into the box and it doesn't work at all. I guess I need an engineer?