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CelineLux · ‎14-09-2022

Hi there

My installation pack was due to be delivered yesterday. However, I have not received any information on delivery at all, including confirmation of this date. I have received the "pre-contract documents" but none of these have an account number on them, so I cannot access the call helpline or create a Virgin Media account. Does anyone know what is happening? Or where I can speak to someone?

Thanks

newapollo · ‎14-09-2022

Hi @CelineLux

You could try calling the pre-installs team on 0800 052 1734.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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newapollo · ‎14-09-2022

Hi @CelineLux

You could try calling the pre-installs team on 0800 052 1734.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

VM-Jon · ‎14-09-2022

Hi @CelineLux

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

Here to help! I'm an install manager helping out whilst working from home. Find out more

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No installation pack delivery or confirmation