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CelineLux
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No installation pack delivery or confirmation

on ‎14-09-2022 12:44

Hi there

My installation pack was due to be delivered yesterday. However, I have not received any information on delivery at all, including confirmation of this date. I have received the "pre-contract documents" but none of these have an account number on them, so I cannot access the call helpline or create a Virgin Media account. Does anyone know what is happening? Or where I can speak to someone?

Thanks

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newapollo
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Re: No installation pack delivery or confirmation

on ‎14-09-2022 15:05

Hi @CelineLux 

You could try calling the pre-installs team on 0800 052 1734.

Dave

I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

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VM-Jon
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Re: No installation pack delivery or confirmation

on ‎14-09-2022 22:27

Hi @CelineLux 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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