So we moved into our property on the 14th January. Original installation was due the next week. Was told there was some building work that needed doing so there was a delay. The contractors came and did the building work in mid January. So far, so not so bad.
The VM access point is under an unallocated car parking space, so I've had my car parked there since January to make sure they've got access to it.
It's now 13th April and our installation has still not happened. Every time I call VM, I get the same response of "there's some building work that needs doing, but it'll definitely be done this time". 5 delays since the original install date and 5 times of being told "it'll definitely be done" and "I've emailed the local manager", it's still not in.
To say this is unacceptable is a massive understatement. We've not been able to use our car in 3 months because the pre install team can't be bothered to show up. The last time i spoke to someone, they said there was still building work to be done, but I spoke to the contractors in January and they said it was ready to be installed. Absolute shambles. It took me less time to buy a house than it has for VM to install the internet there.
Current install date is the 26th April (a full 3.5 months after we moved in), but I can't say I'm holding out hope it'll actually be done. Without a doubt though, if it's missed again, I'll be moving providers.