We arranged the services installation date of Monday 24th August with Virgin over the phone then the following sequence of events happens:
Monday 24th August - Engineer arrives at the house and informs us the cable has not be pulled to the property and therefore the services cannot be connected. The first cable pull is arranged for Tuesday 25th August and the Engineer is arranged a second time for Wednesday 26th August with the pre-install team over the phone
Tuesday 25th August - Cable team do not turn up all day and the cable is not pulled to the property. No communications is received from Virgin
Wednesday 26th August - Engineer does not show up all day and the cable still hasn't been pulled to the property. No communications is received from Virgin
Thursday 27th August - Speaking to the pre-install team the second cable pull is rearranged for Friday 28th August. I also receive a second call to tell me we won't be connected to Virgin till the end of September!
Friday 28th August - No sign of the cable team so far and its 4.30pm on a Friday!
My impression of Virgin media is not great at the moment based on the experience to date. I would appreciate it someone from the Virgin team would help resolve this situation quickly as my partner and I work from home doing critical work for the NHS.
We are sorry about any delay in getting a reply. @Alex_RM is currently out of the office this weekend and today; as yet no updates have been added to your account so I have popped my colleague a quick email for her to check on her return tomorrow afternoon.