Hi Everyone, I moved into my new flat yesterday and had a QuickStart pack delivered, however there is no input for the isolated cable. There is a BT wall socket where I can connect the Hub 3.0 via an Ethernet cable - the WiFi icon is green with a green flashing bar at the bottom. This doesn’t work though, I assume because it’s BT.
There is also a Virgin Media socket in another part of the wall but I think this is for a telephone line only as I cannot connect to it.
Has anyone else experienced a similar issue and have any advise? I think I need an engineer to come in but I cannot get through to anyone.
If you cannot find a Virgin outlet as shown in the connection guide, then it may be possible the flats are wired internally using a TV outlet panel. These are multiple outlet panels for Freeview & Sky/Freesat. So it may be that you will need an engineer to access the equipment cupboard & do some switching over so that the Sky outlet acts as you Virgin connection.
The panels are similar to this:
Standard communal antenna outlet
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