Menu
Reply
Highlighted
  • 5
  • 0
  • 0
Snowyshelle
Joining in
352 Views
Message 1 of 13
Flag for a moderator

No idea what happens next

I've got an install date but not yet had anyone out to dig up my garden to bring the cable to my house?

I also don't know if I should be collecting my hub/Tv box from anywhere or awaiting a delivery before my install on Saturday.

Communication has been poor so far and I can't go without internet come Saturday when other supplier is cut off.

0 Kudos
Reply
  • 3.91K
  • 261
  • 650
Roger_Gooner
Community elder
347 Views
Message 2 of 13
Flag for a moderator
Helpful Answer

Re: No idea what happens next

A 2-man team will bring the cable from the street cabinet to your property typically a day or two before installation. On the day a technician will arrive with all the equipment to do the installation.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
  • 7.86K
  • 815
  • 1.22K
jbrennand
Alessandro Volta
318 Views
Message 3 of 13
Flag for a moderator

Re: No idea what happens next

The pre-installation and delivery team are on 0800 052 1734 - they should have the info you need if things donrt seem to happen.

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
  • 1.65K
  • 86
  • 209
Forum Team
Forum Team
272 Views
Message 4 of 13
Flag for a moderator

Re: No idea what happens next

Hello Snowyshelle

Sorry to hear you have had no contact or updates with your installation 

Let me know if you would like me to have a look at this for you 

I will need to send you a Private Message, just to pass security 

Hope to hear back soon 

Gareth_L

0 Kudos
Reply
  • 5
  • 0
  • 0
Snowyshelle
Joining in
247 Views
Message 5 of 13
Flag for a moderator

Re: No idea what happens next

Hi, no one has been out yet to bring the cable to my house, can you confirm this is happening tomorrow please?

Thanks, Michelle

0 Kudos
Reply
  • 1.26K
  • 67
  • 118
dnpark38
Knows their stuff
244 Views
Message 6 of 13
Flag for a moderator

Re: No idea what happens next

See what Roger_Gooner told you above.


"VM 50 Mps Broadband and anytime phone."
0 Kudos
Reply
  • 78
  • 1
  • 2
Forum Team
Forum Team
218 Views
Message 7 of 13
Flag for a moderator

Re: No idea what happens next

Hi Snowyshelle,

 

Thanks for using our Community to answer your queries about installation. Has there been any progress since your last post? Please let us know so we can look into it further.

 

 

Thanks,

 

Valerie_T

0 Kudos
Reply
  • 5
  • 0
  • 0
Snowyshelle
Joining in
216 Views
Message 8 of 13
Flag for a moderator

Re: No idea what happens next

Hi, yes it was installed on Saturday, they dug the cable in.

My Wi-Fi is not working yet, the engineer wasn't able to tell me when it would start working.

How long will it take to connect?

Thanks 

0 Kudos
Reply
  • 1.26K
  • 67
  • 118
dnpark38
Knows their stuff
214 Views
Message 9 of 13
Flag for a moderator

Re: No idea what happens next

Which Engineer told you that?

The pre-install team or the install team.


"VM 50 Mps Broadband and anytime phone."
0 Kudos
Reply
  • 1.26K
  • 67
  • 118
dnpark38
Knows their stuff
212 Views
Message 10 of 13
Flag for a moderator

Re: No idea what happens next


@Valerie_T wrote:

Hi Snowyshelle,

 

Thanks for using our Community to answer your queries about installation. Has there been any progress since your last post? Please let us know so we can look into it further.

 

 

Thanks,

 

Valerie_T


Valerie can't you tell if we are connected anymore?

 

 


"VM 50 Mps Broadband and anytime phone."
0 Kudos
Reply