on 07-06-2023 08:39
I just received the quick start kit and found that I cannot connect to Hub 3 using the existing cables.
Landlord mentioned that there is an existing VM broadband setup.
Right hand side is the existing cable and left hand side is the cable provided from the quick start kit as the image.
Could anyone please what should I do?
Thanks in advance
Answered! Go to Answer
07-06-2023 09:39 - edited 07-06-2023 09:40
Get one of these from B&Q https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd
This will allow you to use the Quickstart cable and isolator. Note the existing VM cable will be screwed, and the newer cable is just a push on fit.
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07-06-2023 09:39 - edited 07-06-2023 09:40
Get one of these from B&Q https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd
This will allow you to use the Quickstart cable and isolator. Note the existing VM cable will be screwed, and the newer cable is just a push on fit.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 07-06-2023 17:05
I just got one from B&Q and it works perfectly.
Thank you for your kindly help
on 10-06-2023 10:09
Hi yathowong,
Welcome to the Community and thank you for posting.
We are sorry to hear you were initially unable to complete your installation but glad that it has now been sorted with Adduxi's help.
If you have any issues with quickstart orders in the future, please do reach out to our team and they will be happy to book in a technician to assist further.
Thanks,