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Harper020908
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No engineer visits

Hi,

I signed up for the virgin ultimate oomph bundle on 22nd june. Engineer visit was booked for 25th june. Took the day off, no engineer arrived. I intially had a confirmation email and then no further emails confirming anything. Rang through to virgin who said despite me setting up direct debits that nothing was booked! Told to try again. 

Yesterfay dis the same thing and tried to sign up yet again. Booked an engineer visit for 30th june. Again have had the initial confirmation email and then nothing further. I cannot take another day off work to sit around if no one will turn up. Please can someone check that i am actually booked in so i know what i am doing? 

 

Thanks

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Christy_D
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Re: No engineer visits

Hi there

Thanks for reaching out to us.

I can check this for you so I'll send a private message over to take some details

Thanks

Christy 


Here to help! I'm a technician helping out whilst working from home. Find out more


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