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Deantunney
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No delivery

Hi. I've set up a new virgin media quick start service, my package was due on Saturday between 8am-6pm. No tx from yodel and no package. I have no tracking number and still no pack today? 

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Christy_D
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Re: No delivery

Hi there

I'll take a look to see if we can find your tracking details

I'll send a private message to take your details and we'll need to run through security

Thanks

Christy


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Deantunney
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Re: No delivery

Thanks for this. I have just read the notes and it states that we have already provided you with the tracking information. 

 

What does that status of the delivery say when you have looked?

 

Christy

 

"my last message from virgin" 

 

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Deantunney
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Re: No delivery

So I replied with this... 

Yeah. It says that yodel haven't even received the package yet. 

I've just been told by an operator that it's due for delivery today? Not sure that can be true. 

The sales assistant that told me Tuesday was the earliest delivery I could get so I was ready to go elsewhere, she then changed it and said Saturday was possible. Clearly a lie and it was always going to Tuesday all along. Really really disappointed, I feel I've been tricked

 

Suprise Suprise. No reply since?! 

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Christy_D
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Re: No delivery

Hi @Deantunney 

Apologies for the delayed response. As I don't work the forums constantly I haven't got round to replying to your last private message. 

I will reply to you privately again regarding the order. 

Thanks

Christy


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