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No delivery or emails

Grphonite
Joining in

on ‎30-12-2023 16:51

I ordered a self installation broadband kit which was due to be delivered today however I have received no delivery date confirmation or welcome email so am unable to register a My Virgin Media account or track my delivery.

The whatsapp/online chat has so far been useless, and has just bounced me around menues in a chat format.

After seeing this occur for a lot of other users I'm starting to regret my decision to sign up with Virgin Media

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎30-12-2023 18:44

Try the Pre-installation and delivery team on 0800 052 1734 and see if they have more info


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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VM-Jon
Problem sorter

on ‎30-12-2023 21:42

Hi @Grphonite 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

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