No delivery or emails

[Grphonite]

I ordered a self installation broadband kit which was due to be delivered today however I have received no delivery date confirmation or welcome email so am unable to register a My Virgin Media account or track my delivery.

The whatsapp/online chat has so far been useless, and has just bounced me around menues in a chat format.

After seeing this occur for a lot of other users I'm starting to regret my decision to sign up with Virgin Media

[jbrennand]

Try the Pre-installation and delivery team on 0800 052 1734 and see if they have more info

[VM-Jon]

Hi @Grphonite 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon