Virgin Media Community

[brannydeef1]

Hi there,

I ordered my quick start broadband package on 31/01 and I have not received a confirmation of the delivery date as stated, this was due to be delivered on the 5th. Order reference is CH2004355512. 

I got the order summary email but no follow up emails afterwards, is my order still taking place has there been an issue? 

Many thanks,

Brandon 

[Paulina_Z]

Hi @brannydeef1,

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you're having some issues with your order delivery.

I'll be more than happy to look into this further for you. In order to do this, I will need to send you a Private Message. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.