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No contract received - Oomph Fibre Broadband

All,

I have ordered a Fibre Broadband pack on the 28th of March (Fibre + 5GB mobile sim), for my new place.

I still haven't received any contract and it appears totally impossible to track my order without my contract. Consequently I don't have a clue about the date I should be receiving my order!

I have opted for the Quick Start delivery, meaning no engineer work is needed and when I ordered the confirmation email stated that I should receive my contract in the next days and my order shortly after.

If anyone here could help, I would be grateful as I have no internet connection and have to use my mobile data.

I have tried to reach VM through all the different phone numbers they have and it absolutely didn't help.

Order ref: WS6750006

Best,

Eugenie

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Re: No contract received - Oomph Fibre Broadband

hi, I am a virgin media tech,if you can can go over my profile ..and send me your area ref and account number..if you haven't got them..message me anyway..


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: No contract received - Oomph Fibre Broadband

Hi thank you for your answer !

I have no account number, I have ordered my equipment on the 28/03 (number : KMM51065417V9682L0KM). I have receive the confirmation email but I haven't receive the contract, that is my issue. Can you provide it to me ?

Regards

Eugenie

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Re: No contract received - Oomph Fibre Broadband

Hi ecomty,

 

Have you sent a private message to my colleague so they can help you? 

 

^Martin

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Re: No contract received - Oomph Fibre Broadband

Hi Martin_N,

Yes I liaised with him in private messages and my problem seems to be resolved.

Thank you.

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Re: No contract received - Oomph Fibre Broadband

I'm glad to hear it is sorted. 

 

^Martin

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