Virgin Media Community

[Calumforrest]

I ordered m350 broadband on the 2nd of January, received the order summary email and nothing else! It’s now delivery day for the hub , absolutely no clue if it’s coming. Live chat just didn’t respond, no response from text service and I’ve tried to phone but can’t get through as I don’t have an account number or Virgin landline? What on earth am I meant to do here! I just want some internet 

[VM-Jon]

Hi,

let me see if I can help, I will send you a private message for some details and take a look.

Jon

[Calumforrest]

Hello can you help please! 

[Calumforrest]

Spoiler

Great thanks!

[VM-Jon]

Update:

call back arranged as there is already an active account at the property. We will resolve this.

Thank for reaching out to us.

Jon