I am mid way through moving house and I called virgin (in June) and set up a new contract for the new address. This involved a new account number. I am moving in next week so in preparation I registered the new account number (and different email address) online. I had booked for someone to come and fit my existing tv box and wifi router from the old address into the new address on Thursday.
My problems are:
I have never even received a contract, only an email with my account number and when I look for the contract online on my account the website just goes "oops"
The services listed on my account are phone and tv when I asked for tv and wifi
No bills are showing even though I should start being charged in 7 days time when the stuff gets plugged in
I can't talk to anyone about any of these issues when I ring up because my password is apparently wrong even though that is the exact password I log onto my account with online so I don't know what the issue is.
I've called virgin 3 times today and spent over 2 hours on hold and tried to chat message people but they've been unhelpful too or disconnected me for no reason.
Please can someone help because I really don't know hot to fix these problems!