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No contact from virgin

Joining in

Hello, I'm new to virgin and ordered TV and broadband 3 days ago. The only contact I have had regarding my order is a text to review pre contract details. I chose to install myself and I am wondering when I will get any further contact about my order. Can anyone help?


Problem sorter

Hi @Shyfx1981 

Thank you for reaching out to us here, to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more