No contact from virgin

[Shyfx1981]

Hello, I'm new to virgin and ordered TV and broadband 3 days ago. The only contact I have had regarding my order is a text to review pre contract details. I chose to install myself and I am wondering when I will get any further contact about my order. Can anyone help?

[VM-Jon]

Hi @Shyfx1981 

Thank you for reaching out to us here, to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon