No connection

[emilyslater1992]

Trying to set up but no virgin wall socket, there is a telewest broadband socket which fits the wire but all I'm getting is a green flashing light so I don't think it's working.

Tried to make an appointment for a technician but after pressing confirm it just said it couldn't run a test on my services.

[goslow]

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@emilyslater1992 wrote:

Trying to set up but no virgin wall socket, there is a telewest broadband socket which fits the wire but all I'm getting is a green flashing light so I don't think it's working.

Tried to make an appointment for a technician but after pressing confirm it just said it couldn't run a test on my services.

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Have you tried calling the activation number 0800 953 9500?

If that doesn't help, you may need a tech visit if your connection is disconnected somewhere between your home and the street cabinet.

[Zoie_P]

Hi @emilyslater1992,

Thank you for your post and welcome to our forums 🌞

I am sorry you are having issues with your services, I have checked our systems and can see your hub is online, is all working okay since your post?
Zoie

[emilyslater1992]

Yes all working well now,  thank you

[Chris_W1]

Hi emilyslater1992, thanks for the message. 

I am glad that things are now working for you. 

Please let us know if anything changes and have a good day. 

Kind regards, Chris.