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No connection

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CathyLeung
Joining in

on ‎03-09-2022 21:50

Hi 

i received my kit today however it seems not connected, and my socket is ntl is it a problem , and the base light is flashing in green , how can i ask for a technician to help? 
thanks

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Tudor
Very Insightful Person
Very Insightful Person

on ‎03-09-2022 23:00

Could be one of two things:

1) hub is not activated - Call Equipment activation on 0800 953 9500

2) Cable has been disconnected at street box or cut: call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

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Tudor
Very Insightful Person
Very Insightful Person

on ‎03-09-2022 23:00

Could be one of two things:

1) hub is not activated - Call Equipment activation on 0800 953 9500

2) Cable has been disconnected at street box or cut: call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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