Virgin Media Community

[Wayneriley556]

Hi

Am new customer. I received my hub and cables. I went to fit everything then noticed a coax cable. So looked into it as any other company I have been with I have never used the cable. As I read on it says I need the box for it to screw into. Now this is my new home for 3 weeks now. When I joined virgin it went straight through no question asked. It said everything is OK my end. I have searched the hole house there is no box at all. I ask my next-door to check it as he with virgin he said the same no box. I think maybe person who lived here before as taken it or took the box off. I am now paying for something I can't use. I have tried contacting virgin no luck. Emails to. Can anyone please send me the right place to go and get a new box fitted. Thanks 

[David_Bn]

Good Morning Wayne, 

Thanks for your post on our Community Forums and a very warm welcome to you!

Sorry to see you've been left without a set top box. Can you tell me if you have any paperwork for the Virgin Media package you agreed that states you have agreed to our TV services?

Kindest regards,

David_Bn