my connection has more or less gone since Thursday 27th it might go on for a second then it’s gone again and I don’t know what to do. Is there any issues in this area? Does anyone know i can’t see any on the status thing so not sure if it’s just mine.
Hello Thank for joining in on the forum, we will try the best to get your issue resolved.
How are you doing the speedtest is it either wired or wireless, wired is always the best option as wireless can be affected by many different things.
Can you please post your network stats from the hub Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1 Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead. Posting the stats by copy and paste will remove all personal information so no breaches. Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator. Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues. Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amount of data to the hub asking if it still on.
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HI - I'm in N15 and have the same problem, as does at least one other person on my street. Seems very likely there is a local issue but I don't know how to make Virgin aware because telephone support just keep to the reboot, reset script.
Hi thanks for replying but yeah I had an engineer come and it’s fixed a bit but it still drops and I’m supposed to be on the 1gb which I moved on to on March 23rd and I get the worst speeds I’ve reported this so many times I get between Kbps up to maybe 200mbps but that never stays it’s normally a few megabytes only and I really want to downgrade back to my 100mbps I had before but they keep trying to talk me out of it but it’s not fair paying for something I’m not receiving.