Showing results for 
Search instead for 
Did you mean: 

No connection box into property.

Just joined

Just received new quickstart kit and 360 hub. But the contract and set up was all done by a door to door salesman who looked at the cable outside and said it all looks fine, but I realise now I have the kit that there's nothing actually running into the property. I have nothing to plug my new broadband hub into and no way to run a cable to the TV box either.

I now realise after waiting weeks this should have been booked as a technician install.


Am I right in my assumption here or am I being an idiot? 


The cable outside runs from the ground part way up the wall, but is then capped off and goes no where. 


Forum Team
Forum Team

Hi Shadbolt,

Thank you for your post and welcome to the community.

I'm very sorry to hear about the non omnibox. 

We can certainly look to get someone out to investigate this. 

I will private message you now to confirm your details and get someone out for this.