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No connection after moving house

Hi, I’m hoping you can help. I’ve just moved house. I have been with Virgin Media for a while, but signed up to a new contract with the move. I am trying to self install at the new property and have connected everything correctly. My Virgin Media Online account says “you are no longer with us”, so I suspect this is a problem at their end. I called the automated helpline, which ran tests and said “you need to talk to us... but our call centres are all closed due to coronavirus”.   Any thoughts on how to get help would be very much appreciated, many thanks 

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Re: No connection after moving house

The new account, & therefore the equipment needs to be activated.

The lines open at 8am tomorrow. The earlier you phone the more chance you have of getting through.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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