I've twice called Virgin to arrange an engineer visit on 18 April for installation of my new broadband. Both times I have been told it will happen, but I still have no email or text confirmation of the visit and it does not appear under my booked appointments in the app. Should I expect confirmation before the visit?
I also asked for the start of my billing to be delayed until 18 April when my previous provider's service will stop, but have been sent a bill starting from 5 April, when my equipment was delivered. Am I going to need to call again to correct it and check an engineer is actually coming?