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Ayudame
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No confirmation email

Hi,

My local Virgin representative signed me up last week and I received the start up box on Thursday. I have had no confirmation email, no letter even after speaking to customer support on Saturday who said I would have a confirmation email in 24-48 hours. 

I can't set up my account and use my WiFi until I receive the email, and customer service has been no help and not done as promised. Can someone please look at my account for me! Thanks

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Zak_M
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Re: No confirmation email

Good morning @Ayudame

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with getting your contract sorted. 

 

As a few days have passed since your post, could you please advise if you have had this sent to you as of yet? 

 

Kind regards,

Zak_M

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