Showing results for 
Search instead for 
Did you mean: 

No confirmation email since ordering broadband

Joining in

I ordered a broadband kit on the 10th of October, after receiving only the pre contract agreement and no confirmation e mail, I cannot contact Virgin as I have not received an account number or area code. Has anybody had any similar issues, almost been a week now.


Problem sorter

Hi @Hasan1 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more