Menu
Reply
KathyNewall
  • 1
  • 0
  • 0
Joining in
279 Views
Message 1 of 4
Flag for a moderator

No communication

  • My installation was supposed to have been 22nd December,  nobody turned up and I haven't heard from you since, I have since found out that I am supposed to have a site survey before installation,  again nothing from you , I've had no communication from you to advise when or what to expect??
0 Kudos
Reply
Z92
  • 2.59K
  • 208
  • 415
Trouble shooter
260 Views
Message 2 of 4
Flag for a moderator

Re: No communication

What does it say on your online account? 

0 Kudos
Reply
vircom
  • 1.86K
  • 181
  • 441
Super solver
236 Views
Message 3 of 4
Flag for a moderator

Re: No communication

As service is not yet installed there may not be an account set up yet.


This is primarily a community mutual help forum. A Virgin rep will eventually reply to your post but it can take a week or so.  For a quicker reply you would be better phoning in or using on- line chat, Unfortunately these may result in long periods waiting for someone to answer and the first line support can be a bit hit and miss.

0 Kudos
Reply
Z92
  • 2.59K
  • 208
  • 415
Trouble shooter
229 Views
Message 4 of 4
Flag for a moderator

Re: No communication

The account is normally setup on the day of your order to tell you when services are to be installed ? 

As least that's what happened to me. 

0 Kudos
Reply