Virgin Media Community

[olismitho]

• Hi, I have recently moved into a rented house and I have ordered a Hub 3 Virgin WiFi set up kit. However upon closer inspection I have noticed that the Coax wall socket is an empty hole in the wall with no wiring behind it to connect to.

I don't think my landlord will be willing to pay for an electrician to install a coax cable wall socket. Is this not a legal requirement?

There is an ethernet cable wall socket and I wonder whether I can connect to the WiFi via that. Alternatively, are there adapters for coax cables that fit into a 3-prong UK plug?

Currently, the Hub 3 is flashing green and the Wifi network says internet available when I try to connect on my phone.

Any help is much appreciated

 

 

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[jpeg1]

You will need to contact Virginmedia and ask for a manned installation. The technician will provide any required parts.

[-tony-]

non of that looks useful looks like a BT socket and an old aerial socket - if they have suggested quick strt there has been a VM install in the past but they have no idea if it works but

not all installs have an internal box

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

if you find a cable you need one of these to attach the cable that came with the quick start kit

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

[Jodi_S]

Hi olismitho,

Welcome to our community and thanks for posting. Sorry to hear that you've not got all the necessary cable to install our equipment.

As our valued member @jpeg1 has advised you will need a coaxial cable to have our services. @-tony- has given some great advice about searching for the connection from outside first.

If you are unable to find any cable, we will need to book you in for a manual installation.

Just so I can get this arranged, I will pop you over a private message to take some details from you. Please click on the purple envelope to accept the chat. 

Kind regards Jodi.