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No cable socket in my flat

LtdE
Joining in

Hello!

I have the exact same situation in my flat.  How did you end up resolving the issue, please? Did you require an engineer?

Kind regards,

2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

You can also check for a loose cable as not all properties have a socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If it is a loose cable only, you will need one of these to connect the Quickstart cable. https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd

Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
Forum Team
Forum Team

Hi @LtdE 

Thanks for posting and welcome to both the community and indeed Virgin Media 🙂

We're sorry to hear of the Self-Install issue, not the ideal start. From checking the system, we can see you've had a tech visit since the post so we're hoping everything should now be resolved.

Please do pop back if you ever need further assistance. Best wishes.

John_GS
Forum Team


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