We have received our self insulation kit from Virgin Media but we don't seem to have the right connection for our router to connect to.
Do we need to have a box installed outside?
See this post from yesterday, asking the same question, for some other things you can check
if no use, and you don't have any kind of connection, you'll need to request a technician installation.
Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to hear you didn't have the socket to enable you to set up your services, were you able to speak to us to arrange a technician?
Hey Leeap, thank you for confirming this.
Of course, I will be able to assist you, I will send you a PM now.
Please do look out for the purple envelope. Thanks
Matt - Forum Team
New around here?