on 11-09-2022 21:41
We have received our self insulation kit from Virgin Media but we don't seem to have the right connection for our router to connect to.
Do we need to have a box installed outside?
11-09-2022 22:41 - edited 11-09-2022 22:41
See this post from yesterday, asking the same question, for some other things you can check
https://community.virginmedia.com/t5/QuickStart-set-up-and/Wall-socket/m-p/5116757#M213169
if no use, and you don't have any kind of connection, you'll need to request a technician installation.
on 14-09-2022 08:30
Hi Leeap,
Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to hear you didn't have the socket to enable you to set up your services, were you able to speak to us to arrange a technician?
Regards
Paul.
on 14-09-2022 09:11
Hi Paul.
I've not managed to get hold of anyone yet as I don't know how to.
Can you assist?
on 16-09-2022 09:25
Hey Leeap, thank you for confirming this.
Of course, I will be able to assist you, I will send you a PM now.
Please do look out for the purple envelope. Thanks
Matt - Forum Team
New around here?