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JMAC4
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No broardband socket in flaf

Hello,

I've just moved home and urgently need internet for WFH. I selected self set up as it said it was available at the address but I cannot find a virgin wall socket at my new apartment.

Seems impossible to contact virgin media, how can I get an engineer to fit socket or cancel contract and go with different provider?

Thanks

John

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LittleMick73
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Re: No broardband socket in flaf

Hi phone 150 free from a virgin phone or 0345 454 1111 from any other phone. Regards Micky
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JMAC4
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Re: No broardband socket in flaf

Hi Micky,

Thanks for the suggestion, I tried this already but the options are just the same trouble shouting as on their website and as I don't have a virgin phone so its 55p a minute on my mobile and they suggest up to an hour wait to get through to a person.

Do they not have any email contacts?

John

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Adduxi
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Re: No broardband socket in flaf


@JMAC4 wrote:

<snip>

Do they not have any email contacts?

John


No.  It's either phone or wait here for a Mod to pick this up.  Will be a couple of days though.  If you really need broadband what about a mobile data SIM for 30 days to tide you over?

Have you checked the flat for just a VM cable as sometimes there is no socket, just the cable 

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newapollo
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Re: No broardband socket in flaf

Hi John,

You can try the  pre-installation and delivery team on 0800 052 1734

Also there's a general freephone number 0800 052 0422 -  Option 3 - New accounts and set up

Dave

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JMAC4
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Re: No broardband socket in flaf

Big thanks Dave, I got through and they are sending someone on Tuesday.

newapollo
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Re: No broardband socket in flaf

Brilliant John,

Thanks for the update.

Stay safe and take care.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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