Virgin Media Community

[JMAC4]

Hello,

I've just moved home and urgently need internet for WFH. I selected self set up as it said it was available at the address but I cannot find a virgin wall socket at my new apartment.

Seems impossible to contact virgin media, how can I get an engineer to fit socket or cancel contract and go with different provider?

Thanks

John

[LittleMick73]

Hi phone 150 free from a virgin phone or 0345 454 1111 from any other phone. Regards Micky

[JMAC4]

Hi Micky,

Thanks for the suggestion, I tried this already but the options are just the same trouble shouting as on their website and as I don't have a virgin phone so its 55p a minute on my mobile and they suggest up to an hour wait to get through to a person.

Do they not have any email contacts?

John

[Adduxi]

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@JMAC4 wrote:

<snip>

Do they not have any email contacts?

John

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No.  It's either phone or wait here for a Mod to pick this up.  Will be a couple of days though.  If you really need broadband what about a mobile data SIM for 30 days to tide you over?

Have you checked the flat for just a VM cable as sometimes there is no socket, just the cable 

[newapollo · Accepted solution]

Hi John,

You can try the  pre-installation and delivery team on 0800 052 1734

Also there's a general freephone number 0800 052 0422 -  Option 3 - New accounts and set up

[JMAC4]

Big thanks Dave, I got through and they are sending someone on Tuesday.

[newapollo]

Brilliant John,

Thanks for the update.

Stay safe and take care.