@Contraband wrote: Service status says no problems but 150 on the landline says there’s a fault, should I persevere with getting through to someone on 150?
The service status page has different criteria and thresholds for flagging an issue, no idea what they are though. So it sounds like they are aware of the issue impacting you and are working on it but it is not impacting enough other customers to feature on the status page. Unlikely to be worth persevering with 150 until the area issue is resolved as staff can't book an engineer visit until the area fault is resolved.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out. My setup: V6 TV box, Vivid 200 Optical fibre with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.