Virgin Media Community

[Calbert12345]

Hi 

I haven't been able to connect for the last week and a bit and when I check the status it keeps saying they've identified a problem and the estimated fix date keeps being delayed.

Is anyone in the North London area having the same problem? 

[Paul_DN]

Hi Calbert12345,

Thank you for reaching out to us in our community and welcome, we are sorry to hear you haven't had a internet connection for almost 2 weeks.

I have had a look and can see there is a outage in your area, this was raised under F008968259 on 23/04/21 @ 12:27 and the estimated fix date is 07/05/21 @ 15:00, the issue  and the effects are as below.

You might find that you don't have any Virgin Fibre, Virgin TV, TiVo® or Interactive TV services at the moment. We are sorry about this and are working hard to restore your services as soon as possible.

Apologies again for any inconvenience caused, in regards to any credits for loss of services any total loss of service after 48 hours is covered by out auto compensation, you can find out more here?

Kind regards

Paul.