Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.
Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.
Ive been without a proper internet service now for 4 days since installing their new hub 4 ... massive mistake. Ive spent 4 days trying to contact ANYONE who can help, im currently on hold again after 2 failed 1 hours hold yesterday and been cut off , ive posted here ive tweeted ive texted and nothing.
Ive 6 weeks left of this contract and ive now asked to process my cancellation of service I have been hot spotting from my EE phone as I run training online and its buffering more than the flying Scotts man! ive logged into the hub HTTP and its telling me my home network has a few problems! no Sh&T Sherlock!