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gf007d2537
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No broadband after 22:30 hrs BS15 area

Every night this after 10:30pm I lose broadband.  When I check no problems in my area. Last night I tried all the different instructions to no avail. 

Always back again in the morning! 

Any ideas? As at that time of night no telephone help.

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andrewkp
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Re: No broadband after 22:30 hrs BS15 area

 

If you haven't done already you should turn on the Think Broadband Monitor

https://www.thinkbroadband.com/broadband/monitoring/quality

It will help you keep an ongoing record of the issue.

 

Also you should find the logs on the hub and post them here, hopefully that will help as to what is happening at 22:30

https://www.virginmedia.com/help/virgin-media-configure-advanced-settings-on-your-hub

 

 

 

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gf007d2537
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Re: No broadband after 22:30 hrs BS15 area

https://www.virginmedia.com/help/virgin-media-configure-advanced-settings-on-your-hub - this directs me to  http://192.168.0.1/ which is showing as an unsecure site in my browser so not happy to proceed

https://www.thinkbroadband.com/broadband/monitoring/quality just looks too confusing to me

All I want is the 24/7 internet connection I am paying for or will look elsewhere

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