No broadband RF signal — updating over 24 hours?

[Vmuser9754]

Hi All

Broadband went down yesterday evening — green flashing light on the Hub3.

I left it overnight just in case it was actually updating as the network status suggests below, but nothing changed. Unplugged and refitted everything this morning, no change. Reset it, no change.

No faults in my area. I couldn’t find how to actually speak to anyone and the online tool booked me a technician but I really can’t wait until Monday evening if it’s a simple fix. Any ideas what has happened here?

Thanks.

Cable Modem Status
Item	Status	Comments
Acquired Downstream Channel (Hz)	Update in progress	Scanning
Ranged Upstream Channel (Hz)	Update in progress
Provisioning State	Offline

Log

Time	Priority	Description
01/01/1970 00:02:57	notice	LAN login Success;CM-MAC=xxxxxx; CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2023 18:44:59	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
07/07/2023 18:43:8	Warning!	Lost MDD Timeout
07/07/2023 18:43:4	Warning!	RCS Partial Service
07/07/2023 18:43:4	critical	SYNC Timing Synchronization failure - Loss of Sync

[jpeg1]

Check that the connections between the Hub and the wall are secure and the cable is not damaged. You may unfortunately have to wait for the technician visit. 

[Travis_M]

Hi @Vmuser9754 

Thanks for posting on our community forum and sorry to hear about the issue with your broadband.

How did the technician visit yesterday go? Please do provide us with an update and we can investigate further if needs be