I’ve been without broadband for more than 24 hours. I have spent nearly 5 hours in queues waiting for tech support. I have been through all the online diagnostics and factory reset my hub twice. I’m now told On twitter I have to text a mobile number and wait 24hrs for a response.
I have only just signed up on an 18 month contract and if this is what I’m in for, I want out.
OK - what Hub is it - Hub3 or Hub4? What are its lights doing/showing?
Have you checked for "known faults"? As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free and automated” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers >1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.
Note that you can cancel the contract F.O.C within 14 days of activation - bear that in mind.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.