I'm Marco field service technician for VM. Have you tried putting everything together and connecting to the wifi. If you still can't get any wifi. Text this number with your virgin media account number and site I'd. In the text explain exactly what your issue is.
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I texted the number and managed to explain that I'm waiting for you to activate my broadband (this was at 12:32pm). The last message I got by text was:
'hold on while I transfer you to one of the team, who will be able to assist you with this query further. Please be aware that replies from this service are note immediate, allowing you to get on with your day'.
But how can I 'get on with my day' if I have no broadband?