I've received my Virgin Hub today but was unfortunately unable to set it up. I received no activation text, and when I called on the number in the instruction manual and followed the instructions, I get an error message that says "sorry, we can't activate your account". Transfer to call centre then obviously does not work and there's no way to approach this issue through the current systems online.
I can connect to the WiFi and get into the router setting, but there is simply no internet. Router diagnostic says there is an issue with IPv4 Gateway and no broadband connection.
When I ran the diagnostic test through my Virgin account it said there's an issue with my account.