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No account number

Joining in

I placed an order on Friday for fibre, TV and phone and was sent a contract but it did not have an account number or area on them.  The boxes for both were empty.

I have noticed that I accidentally typed my contact number incorrectly but I can't contact anyone without an account number first.  I have tried calling but just get stuck in a loop due to needing either an account or landline no (neither of which I have) and the website contact us section is of no help either.

Does anyone have a contact number that doesn't require an account number to speak to anyone?

Very frustrating for a new customer not to have a point of contact for any issues that may arise.

Thanks for any help


Forum Team
Forum Team

Hi @Grapey22 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more