on 05-12-2022 22:40
I placed an order on Friday for fibre, TV and phone and was sent a contract but it did not have an account number or area on them. The boxes for both were empty.
I have noticed that I accidentally typed my contact number incorrectly but I can't contact anyone without an account number first. I have tried calling but just get stuck in a loop due to needing either an account or landline no (neither of which I have) and the website contact us section is of no help either.
Does anyone have a contact number that doesn't require an account number to speak to anyone?
Very frustrating for a new customer not to have a point of contact for any issues that may arise.
Thanks for any help
on 06-12-2022 08:18
Hi @Grapey22
Thank you for reaching out to us here, welcome to the community.
Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Thank you
Jon